Switch Language

Car Rental Terms & Conditions

Booking Conditions for Green Motion Car Rentals in Greece

GREEN MOTION GREECE

Terms and Conditions 2017:

 

Pricing:

Pricing is quoted on a ‘per day’ basis (24 hour period).

Collision Damage Waiver and Theft Waiver (or Theft Protection) herein called CDW and TW (TP) respectively, is cover limiting the customer's liability for damage to or theft of the rental vehicle. The level of liability is the amount known as the insurance excess which can differ depending upon the type of vehicle, method of payment and customer’s age.

CDW and TP will not apply if the terms of the rental have been broken.

 

Rate Includes:

VAT 24%

Airport fees

Environmental fees

Collision Damage Waiver (CDW)

Theft Protection (TW) with excess

Third Party Liability

Unlimited mileage (1 day rental: 200 km limit, over limit: 0.20€/km)

Break down assistance

 

Rate Excludes:

Out Of Hours service

Delivery and collection

One way fees (if applicable)

Optional extras purchased locally

Ferry transfer

Administration fee:  for congestion charges, parking or speeding fines, damages or accident/theft/immobilization of the car.

 

Vehicle Group/Model:

Our vehicles are classified into groups for clarity of booking.

Reservations are confirmed for a group and not a particular model unless shown otherwise. We regret we are unable to guarantee a particular make/model or fuel type of vehicle unless a guaranteed model group has been booked. The vehicle shown on any documentation is for guidance only and may be substituted with an alternative, similar or upgraded vehicle at our discretion.

Model groups described as "or similar" are not guaranteed, only model groups described as "make model guaranteed" are guaranteed model groups. 

 

Vehicle Condition

Condition: Vehicles must be returned to the location/drop off point in the same condition as when it was picked up/delivered. It is the responsibility of the customer to ensure that the vehicle is thoroughly checked prior to taking custody of the vehicle.

The client accepts responsibility for taking due care and attention of the vehicle. Failure to do so and loss or damage to the interior of the vehicle is deemed negligent and nullifies the insurance, the excess and any waivers taken. The client becomes responsible for all costs incurred.

Whilst in charge of the vehicle the client accepts responsibility for maintaining the roadworthiness of the vehicle and agrees to take remedial action to avoid unnecessary cost/damage. This will include maintaining oil levels, tire pressures and other common sense actions to maintain the vehicle. Costs will generally be covered if a receipt is provided.

Normal wear and tear is acceptable however excessive staining/damage (internal and external) will be charged for at our valet rates (for cleaning) and at the prevailing rate for damage repair.

Please be aware for cigarette burns in the interior of the vehicle. We suggest that animals will be transported contained in our vehicle.  A valeting fee may be applied to rectify any soiling due to smoking or animal transportation.  

 

Methods of Payment / Preauthorisation:

Green Motion locations accept all major credit and debit cards for payments.

A valid credit card only is accepted for pre-authorisation. Cards should be in the driver’s name. Debit cards may be accepted for pre-authorisations (please check with location before booking) but may attract a higher pre-authorisation and a minimum extra charge of 20 euro.

The deposit amount will no longer be available for immediate use and may take up to 14 working days after the drop off of the car, depending on bank, to become available. Car rental will not be responsible for any returned check(s) or insufficient fund charges or bank fees related to this process.

Accepted cards: MasterCard, Visa (not Debit), American Express, Diners Club

Unaccepted cards:  Pre-paid credit cards, Laser, Maestro, Debit or Switch cards, virtual cards.

Cheques are normally not acceptable for preauthorisation. Please contact with the local office.

In the event that you fail to present a valid credit card or lack of sufficient funds available on the credit card, the car rental agent may refuse to release the vehicle. In these instances, no funds prepaid will be reimbursed.

In the event of upgrade to car group with higher excess than that mentioned in voucher, the local office will preauthorise the excess amount of the greater car. For luxury cars two credit cards are required for preauthorisation.

For rental durations that exceed 15 days, the rental company may deduct the excess from your credit card instead of pre-authorise, as a pre-authorisation only lasts for a certain amount of time before expiring.

Fuel Policy:

We provide “Fair Fuel Policy” (“like for like” or “same-same”). Return the hire vehicle with the same level of fuel as on collection.

Your vehicle will be supplied with full tank or part-full tank (quarter tank full or higher). At the time of pick up the level of fuel will be marked on your agreement.

To avoid incurring fuel charges you will need to return at the same level as it was supplied. Missing fuel will be charged on your return. The price per litre charged by the rental agent may be higher than the price at the local service station.

If car is dropped off with less fuel, the customer will be charged for refuelling service. Cost of refuelling service is 12 euro excluding taxes. Local office would not refund customers who return the vehicle with more fuel than expected.

 

Conditions of Optional Extras

Please note the price of optional extras is subject to change without notice. The optional extras are subject to availability.

Daily charge per unit:

·         Booster: 4+VAT EURO (MAX 70)

·         Baby seat/Infant seat: 4+VAT EURO (MAX 70)

·         Snow chains: 4+VAT EURO (MAX 70)

·         Sat. Navigator/GPS: 8+VAT EURO (MAX 100)

Daily charge per driver:

·         Additional driver: 4+VAT EURO (MAX 100)

·         YDS ( Young Driver Surcharge): 8 or 12 or 16 EURO +VAT

·         SDS (Senior Driver Surcharge): 8 or 12 or 16 EURO +VAT

Daily charges excludes VAT 24%.

Proper use of optional extras

Customer should return the extras rented locally in the same condition. Any traffic fines or charges for non proper use of mobile phone, GPS navigators, or other electronic devices, is under responsibility of the driver or/and the additional drivers.

The use of rear facing infant seat for babies under 12 months old, baby seat for children under 5 years old and baby seat or booster for children under or up to 6 years old is mandatory. Parents or legal guardians are responsible for the correct use of baby seats/boosters. Smoking and electronic cigarette are forbidden by Greek law if there are children under 12 years old into vehicle’s cabin. 

 

Additional Drivers:

Additional drivers are allowed, at a cost of 4+VAT (4.96 total) Euro per day.

Multiple additional drivers may apply if requested.

 

Insurance:

·         Collision Damage Waiver (CDW) limits the driver’s liability in the event that the rental car is damaged, subject to the terms and conditions of the Rental Agreement.
Rather than the full cost, the driver is generally only responsible for the first portion, known as their ‘excess’.  This protection applies to all authorised drivers of the rental car.  CDW normally does not include glass, tires, wheels and the underneath of the vehicle.  

 

·         Theft Waiver (TW) or TP limits the driver’s liability for costs incurred by the theft of the rental car – or damage incurred by the theft or attempted theft – to an ‘excess’ amount, subject to the terms of the rental agreement. TW does not cover personal belongings.

 

·         For customers who made a booking without CDW, the purchase of CDW locally is mandatory for the release of the car. The cost of CDW is:

v  13€ for 650+tax excess

v  16€ for 800+tax excess

v  18€ for 900+tax excess

v  20€ for 1000+tax excess

v  24€ for 1200+tax excess

v  28€ for 1400+tax excess

v  36€ for 1800+tax excess

 

The above CDW charges per day do not include vat 24%.

 

The local office may provide you the option for SCDW (Super CDW) that reduces or removes your excess amount.

Depending on the insurance purchased, you may still be held responsible for damage to or loss of tires, windscreens, glass and undercarriage. Please check details with the car rental agent on arrival. Standard insurance policies normally exclude car parts such as windscreens, antenna, glasses, mirrors, wheels, tires, undercarriage, roof and interior. Moreover things as towing charges, extra equipment purchased locally and personal belongings. Other exceptions include accidents caused by off road driving, refuelling errors or other damages caused intentionally or by negligence. No insurance covers damages caused as a result of infringement of Road Code Circulation or breach of the Rental Agreement’s Terms and Conditions. The Accident Statement/Report should always be supplemented so that the insurances' covers will be in effect.

Regarding the car group, you may have the option to extend the SCDW insurance for some specific parts they normally are not included like tires or glasses. WUG (Tire, Undercarriage and Glass Coverage) insurance may be available from the local office.

If you purchase Excess Cover Insurance or similar services from a third party, the credit card holder will be required to present his/her credit card at the rental desk in order for the car rental agent to authorize the deposit. The credit card used should be owned by the driver of the car.

 

One Way Rentals/Drop off in different station:

The return of the car to a location different to the one agreed at the time of car pick up –if permitted-, will incur a minimum charge of € 15 plus VAT.

There is a standard rate sheet for the most popular one way rentals. Please contact with local office for further information.

If the one way service is permitted by the rental office but the charge is not determined, the cost per km is calculated to 0.45€/km approximately for mini or supermini-economy cars excluding taxes and possible other charges (i.e. ferry transfer, tolls, etc). One way rental in not available for locations where the selected car group is not available.

Minimum charge: 15 euro + VAT.

 

Rental Extensions:

Please note that it may not always be possible for the hiring branch to extend the hire. Where the branch agrees to extend the hire, the rental will be charged at the prevailing rate which may be higher or lower than the original booking rate.

If renter wants to prolong the rental period of vehicle, he has to notify to the local office in writing at least 24 hours before the end of the period to receive the respective written approval. If he fails to do so he will have both civil and penal liability for illegal use and possession of vehicle.

Amendments:

Reservation amendments must be requested in writing, fax or email at least 24 hours prior to the start of your rental. Please note that telephone amendments will not be accepted. An amendment request is not assured and amendments will be treated as a new booking.

Driver License Requirements:

There are limitations on accepting driving licences. Driving licences should be in English or Latin letters. International Driving licences are required when a driving license is in Cyrillic, Chinese or other not Latin letters. Any driver must produce a valid, original copy of their driving licence including photo ID and counterpart.

 

Driver Age & Restrictions:

 

The minimum age allowed for a driver is 21 years with the young driver surcharge (YDS) and 23 or 25 without it, regarding the car group. The maximum age is 75. There is a senior driver surcharge (SDS) for customers over 75 years old.

One year of minimum driving experience is required for all groups. For premium or luxury cars and vans two years of experience are required.

-For vehicle groups A1,A,B,C the minimum age is 23 or 21 with YDS (8+Vat)

[Division A]

-For vehicle groups A4,CD,D,F1,F2,F4,F,FC the minimum age is 23 or 21 with YDS (8+VAT)

[Division B]

-For vehicle groups DG,D3,E1,ED,FG,FP,J1,JH,JD,L,LD,M1,N1,N7,M7,MC,P,PA,PW,Q1,QA,R, RA,RD the minimum age is 25 or 23 with YDS (12+VAT) or 21 with YDS PLUS (18+VAT).

[Division C: Premium]

For vehicle groups E4, N3, LA, LM, SM the minimum age is 25 or 23 with YDS (16+VAT).

[Division D: Luxury]

 

Standard YDS is for cars from divisions A and B (for groups with minimum requirement 23 years). The standard YDS cost is 8+VAT (9.96 €) per day per driver and the standard SDS is 4+VAT (4.96 €). For premium cars (Division C) the standard YDS per day is increased by 50% (12+VAT=14.88€) and for Luxury car (Division D) by 100% (16+VAT=19.84€). The SDS cost per day for the above groups is equal with the YDS charge.

 

YDS PLUS (on request): For customers aged less than 23 years old who want to drive a special car like those from Division C the YDS PLUS may be available on request (please ask local office before booking). The cost of YDS PLUS is 50% higher than YDS for the same group. Furthermore for luxury cars, two years minimum driving experience is required.

I.e. YDS PLUS for group Q1 (Nissan Qashqai 4x4) from Division C is 14.88*1.50=22.32€ per day and for group N3 (Audi A3 Auto Convertible) from Division D is 19.84*1.50=29.76€.

 

YDS/SDS is not included in the rental price. It is paid in the local currency at the rental desk.

 

Fines, Penalties and Administration Charges:

It is the responsibility of each hirer to cover the cost of any parking fines and traffic violations including but not limited to unpaid tolls and Congestion Charges. When fines or traffic violations occur and a Green Motion location is involved in administering the violation an administration fee will be charged. Administration fee: 25 euro + taxes (non waiverable fee)

 

Opening Hours:

Most locations are open from 08:00 to 21:00.

Please view the Green Motion Locations List for local opening hours.  Locations may be closed for pickups and returns on public holidays. Please check at time of booking with the local office or by visiting our web page.

 

Out of Hour’s Service:

Out of Hours reservations will incur a cost of 20 Euro + VAT (24.80 totals).

 

Delayed Collections:

In the event that a customer experiences flight delays the customer will not be charged an out of hours surcharge within 1 hour of the intended arrival time – if a flight number is provided. If no flight number is provided then the availability of the car of the car is not guaranteed after the grace period and the location may close without notice.

 

No refunds will be given for rentals ended early, late collections, no shows or cancellations made after the rental start date, even if cancellation protection is taken.

 

Reservations will be held for 1 hour from the specified reservation time after which they will be classed as a No-Show.  If a client arrives after this time then a vehicle is not assured.  We will do everything possible to provide a vehicle. This may include offering a different vehicle and rates may be different to the original booking.

 

At an airport location, if a customer experiences flight delays (and a valid flight number is provided) then no out of hours surcharge will apply within one hour of the intended arrival time.     
 
If no flight number is provided then the reservations will be held for 1 hour or until the location closes.  Staff will not wait after closing time where no flight number is provided.

 

At downtown locations a reservation will be held for 1 hour or until closing time whichever is first. 

Staff will not wait after closing time.

 

Flight diversions will be treated as a No Show at the original location and a booking cannot be assumed to be transferred.

 

No refunds will be given for rentals ended early, late collections, no shows or cancellations made after the rental start date, even if cancellation protection is taken.

 

Late Returns:

A vehicle is hired for a contracted period as detailed on the rental agreement. There is a grace period of 59 minutes at the end of a hire after which an extra days hire will automatically fall due.  
 
After the grace period Green Motion will class the booking as late back and additional charges will fall due.  The prevailing daily rate will apply and will include any billable optional extras such as baby seats, additional drivers or damage waivers.  The charge will be applied to the card used for security at the start of the hire.

 

Early Returns/Unused Rental Days

 No refunds (partial or full) will be given for charges ended early.

 

Delivery and Collection:

A delivery and collection service may be available within normal opening hours. Charges will apply. Please contact the location for details.

 

Returns/Parking Fee

All vehicles should be returned at the local office carpark or the location mentioned by the rental agreement. The drop off at public parking, hotel, or other area without the written permission of the local office will incur a Parking Fee. The charge will be calculated as the Administration Fee (20€+ VAT) plus the distance from the station (0.45€/km + VAT).  The renter will be responsible for any parking fines or other charges incurred by Police or the local authorities.  

 

Travel Restictions:

 

Ferry use is not allowed without permission. If you are interested using ferry boat, please let us know at the time of pickup.  If you are interested for one way rental you should inform the local office at least 5 days prior the collection of the car. Customers should inform the local office about the island they intend to visit.

 

If the car is broke-down in an island not mentioned in the rental agreement and without written permission, the company is not responsible to replace the car in case of an accident during the standard 24 hours. The customer is obliged to return the car in the location at date and time according the rental agreement.

 

Cross border without notice and written permission by Green Motion is forbidden and then the insurance deemed void. Furthermore International travel is forbidden without Green Card. If Green Card is lost, the customer is obliged to contact with the local office immediately.

 

Additional restrictions may apply for certain countries.

 

 

Roadside Assistance:

 

Breakdown cover is included in our rates. Relevant contact details and roadside assistance procedures will be given prior to the commencement of the hire. Dependant on the circumstances we reserve the right not to provide a replacement vehicle. Road assistance may not available for renters they used ferry boat without written permission by the local office.

 

Accident/Immobilization:

In case of an accident or other incident, renter or additional driver should immediately inform the car rental company. If there is a third party, renter should also call the police. Renter should bring a Police report to the local office if there is a damage or a missing/stolen car part.  The police report should be completed and sent to local office up to 24 hours after the accident.

The car rental would replace the damaged car with similar depending on the availability and the distance from the closest station. If the accident occurred by customer’s fault, the local office will charge immobilization charge and car replacement fee.

Immobilization charge: Rental cost of the days the car remained out of service.

Replacement fee: The charge is determined as 0.45€/km approximately excluding taxes and possible other charges (i.e. towing, ferry transfer, tolls, etc) depending on the location the damaged car is.

 

 

Theft and Liability Insurance:

 

·         Theft Excess is equal with CDW for each car group.

·         Maximum of approx. EUR 1,000,000.00 for personal injury.

·         Maximum of approx EUR 1,000,000.00 for property.

·         Liability insurance included in all rates.

 

Lost Keys

Green Motion will charge if keys are lost or damaged. Please note that if a vehicle is stolen and keys are not returned to the rental location, the hirer will be deemed negligent and insurance is deemed void. Lost keys are deemed as negligence and are not covered under the insurance excess or risk reduction packages. Drivers will be liable for all costs relating to recovery, loss of use and repair. This list is not exhaustive.

 

 

Transport via Ferry:

 

Vehicles are permitted on ferries only after prior request by client and written approval by Green Motion Greece. Use of ferry without notice is forbidden and is considered as negligent that voids the insurance.

 

Ferry travel may be available at local office for 25+VAT euro per direction. Usually the total charge for visiting an island is 50+VAT except the one way rentals. Unlimited ferry use could be available for 125+VAT.

 

Vehicle in such type of renting should be returned in the initial receipt station. Otherwise, the regular debits of One Way Fee are in effect with the additional charge of compensation of ticket of return in the initial destination. When FT is not taken but the customer takes the risk of using it without prior notice, the customer may be fully responsible for the replacement charges and transfer/towing expenses.

 

 

The renter is fully responsible for damages or other charges caused in Greek islands if he used ferry without notice and written approval by the local office. Road assistance and replacement car may not be available if ferry used without permission. Even if ferry transfer is taken, road assistance in some islands especially where Green Motion Greece has no local offices, is not guaranteed. Please contact with local office.

 

Grace period:

 

1 Hour.

 

Complaints

Any complaints should be made within 30 days of the return date in writing form to customerservices@greenmotion.gr. The full written description of the problem is required. Complaints received after this period may not be considered. 

Terms and Conditions and Prices are subject to change without notice.

 

General Terms

 

All bookings are subject to our terms and conditions. Greek law applies to agreements made on the basis of the terms cited above. The VAT for most regions of Greece is 24%.

 

Green Motion Greece will not be held responsible for anyone driving under the influence of alcohol or drugs causing wilful damage, off road driving or driving without due care and attention. The vehicle should be used only by the renter or other additional drivers mentioned on the rental agreement. The vehicle is prohibited to be used, for infringement of provisions of the Greek Road Circulation Code, for purposes opposite to the Greek laws, for towing other vehicles, in order to transport heavy objects or baggage, flammable materials, or smelly objects, to be used outside asphalt road network, under the influence of alcohol, narcotic or toxic substances, for transportation via boats or cross border rentals without a prior written. This list is not exclusive.

The customer will accept responsibility in respect of such claims.

 

When comprehensive insurance is taken out it is to provide the customer with entitlement to drive and covers the vehicle in the event of an accident. In the case where a customer is found negligent Green Motion Greece and its locations reserve the right to pursue the customer for the recovery of all losses incurred.

 

Green Motion Greece makes all efforts to ensure that all information provided is correct at the time of booking. Furthermore, the customer by signing the rental agreement agrees to adhere to our conditions at the time of collection of the vehicle and for the duration of the rental. CDW and TW will not apply if the terms of the rental have been broken.

 

 

Car Group Explanation:

 

[Division A] [23 years]

 

[650+taxes excess]

- A1: Skoda Citigo 3door, 4 seats

-A: VW Up 5door, 4 seats

-B: Nissan Micra 5door, 5 seats

-C: VW Polo 5door, 5 seats

 

[Division B] [23 years]

 

[800+taxes excess]

-D: Hyundai i30, 4 seats

-CD: VW Polo Diesel, 4 seats

-F1:  Nissan Micra Automatic, 5 seats

-F2: Skoda Citigo Automatic, 4 seats

-FC: VW Polo Automatic, 5 seats

 

[900+taxes excess]

-A4: Smart Forfour 2016, 4 seats

-F4: Smart Forfour 2016 Automatic, 4 seats

-F: Hyundai i30 Automatic, 5 seats

 

[Division C] [25 years]

 

[900+taxes excess]

-DG: VW Golf

-E1: Toyota Corolla

-J1: Suzuki Jimny 4x4 Cabrio Soft Top

-JH: Suzuki Jimny 4x4 Hard Top

 

[1,000+taxes excess]

-D3: Audi A3 Diesel

-ED: Peugeot 301 Diesel

-FG: VW Golf Diesel Automatic

-M7: Peugeot 207 CC Cabriolet

-N1: Fiat 500C Cabriolet Automatic

-N7: Peugeot 207 CC Cabriolet Automatic

-P: VW Passat

-PA: VW Passat Automatic

-R: Fiat Doblo

 

[1,200+taxes excess]

-FP: VW Passat Diesel Automatic

-JD: Nissan Juke Diesel

-PW: VW Passat ESTATE

-L: Fiat Scudo 9seated

-M1: Opel Astra Cabriolet

-MC: MINI Cooper Convertible

-Q1: Nissan Qashqai

-QA: Toyota RAV4 Automatic

-RA: VW Caddy Diesel Automatic

-RD: Nissan Evalia Diesel 7seated

 

[1,400+taxes excess] [2 years driving experience]

-LD: VW Transporter 9seated Diesel

 

[Luxury Division] [25 years, 2 years driving experience]

 

[1,400+taxes excess]

-E4: Audi A4

-LA: Opel Vivaro Diesel Automatic

-LM: Mercedes Vito 9seated Diesel

-N3: Audi A3 Automatic Cabriolet

 

[1.800+taxes excess]

- SM: Mercedes ML320 Diesel Automatic

 

Each of the above car models that follow are the most common and they are not guaranteed.  Specific models would be available locally with extra charge. Please contact with the local office.